Field Technician- Talent Pipeline

Note: We’re proactively identifying strong profiles for future openings, this position is not immediately available.

🌍 OUR MISSION

At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That’s why we step in and give them a new purpose. From hospitals to banks to airports, we ensure critical systems stay operational while helping businesses reduce costs and minimize environmental impact.

With teams across the world — from Paris to Melbourne, Dubai to São Paulo, Casablanca to Kuala Lumpur — we are building a future where IT is greener, smarter, and more sustainable. How does that sound to you?

More information is available at www.evernex.com

🌱 Why this role matters

As a Field Technician, your primary responsibility will be to ensure the successful execution of contracts signed by the sales team by delivering high-quality on-site services and technical support throughout the entire contract lifecycle.

✨ How will you make an impact?

You are responsible for, but not limited to:

• Perform on-site client interventions and conduct technical follow-up calls when required.
• Carry out technical assessments and define appropriate action plans.
• Handle all customer support requests escalated by the Service Desk, including interventions on clients’ IT and telecom infrastructures.
• Manage equipment deliveries and pickups, provide on-site assistance, and resolve technical incidents.
• Keep both clients and the Service Desk informed until the related ticket is fully resolved, ensuring compliance with agreed Service Level Agreements (SLAs).
• Independently manage assigned tasks and priorities through the ticketing system.
• Perform troubleshooting activities to identify and resolve technical issues.
• In the event of an incident, conduct diagnostics and root cause analysis, implement necessary protective or backup measures, and escalate for support in line with established procedures.

🎯 What makes you a great fit

• Technical background in telecommunications, networking, IT, or maintenance.
• Minimum of 5 years’ experience in maintaining multi-brand servers, disk storage arrays, and data storage robotics systems.
• Speak Portuguese, English and Spanish fluently.
• Ability to develop and document standard operating procedures.
• Strong ability to work independently and manage workload effectively.
• Strong motivation to learn and evolve with new technologies is important.
• Patience and autonomy in handling technical tasks.
• Good listening skills, analytical mindset, and strong organizational abilities.
• Strong written communication and reporting skills.
• Excellent interpersonal skills, service orientation, and team spirit.

💚 Why You’ll Love Working Here

Join Evernex and you’ll contribute to meaningful global operations that support sustainable IT lifecycle management.

We keep things collaborative and people focused — less hierarchy, more teamwork. You’ll find trust, flexibility, and the opportunity to take ownership of your role.

And along the way, you will:

• Work for a global leader in sustainable IT solutions.
• Be part of a multicultural and fast-paced environment.
• Grow through continuous learning and development opportunities.
• Contribute to a greener and more responsible IT industry.