Bilingual Service Desk Specialist- Talent Pipeline

Note: We’re proactively identifying strong profiles for future openings, this position is not immediately available.

🌍 OUR MISSION

At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That’s why we step in and give them a new purpose. From hospitals to banks to airports, we make sure critical systems stay alive and help businesses save cost while helping by the planet.

With teams across the world, from Paris to Melbourne, Dubai to Sao Paolo, Casablanca to Kuala Lumpur, we are building a future where IT is greener, smarter and sustainable. How does it sound to you?

More information is available at www.evernex.com

🌱 Why thy role matter?

As our Service Desk Specialist, you are the first point of contact for clients, solving issues, guiding them through solutions, and ensuring smooth operations. You are mentoring colleagues and support our mission to keep IT running sustainably across the globe.

✨ How will you make an impact?

Our Service Desk Specialist are the first voice clients hear when they need support. You ensure their issues are resolved quickly, guide colleagues, and help Evernex deliver top-notch IT services worldwide.

You are responsible but not limited to:

• Handle incoming calls and emails, logging and categorizing cases with precision.
• Perform 1st-level diagnosis, provide support, and resolve incidents whenever possible.
• Escalate unresolved cases to L2/L3 teams or partners, ensuring timely action.
• Guide customers through incident progress and keep them updated at every step.
• Coordinate spare parts dispatch and manage local buffer stock refills.
• Support field personnel, follow up on pending work, and close resolved incidents.
• Contribute to internal IT support (laptops, printers, connectivity) when needed.
• Mentor Service Desk Specialists and support the Service Desk Manager when required

🎯 What makes you a great fit

We’re looking for someone who blends knowledge, experience, and passion.

Ideally you:

• Bring at least 4+ years of customer service or IT service desk experience with daily client contact.
• Apply strong first-level IT support skills to troubleshoot and resolve issues.
• Hold technical certifications in at least one product family (storage, server, networking) or equivalent knowledge.
• Communicate clearly and effectively with both technical and non-technical audiences.
• Leverage your familiarity with ITIL processes and ITSM tools to streamline service delivery.
• Analyze ticket trends to identify recurring issues and improve processes.
• Demonstrate fluency in English and French (Spanish, German and other languages are a plus).

💚 Why You’ll Love Working Here

Join Evernex and you’ll get to work on meaningful global projects that not only help companies build smarter IT but also make a positive impact on the environment.

We keep things casual and human — less hierarchy, more teamwork. You’ll find trust, flexibility, and the freedom to shape your role while being yourself.

And you’ll have fun along the way:

• Work for a global leader in sustainable IT lifecycle management.
• Enjoy a fast-paced, multicultural, and inclusive environment where every voice counts.
• Feel our culture that values well-being, cooperation, compliance, and an entrepreneurial spirit.
• Grow your skills with continuous learning and career development opportunities.
• Contribute to a more sustainable IT future — and actually see the impact of your work.